When do I have to convert my bank reward points by to enjoy 15% bonus miles on bank reward points conversions?
All bank reward points conversions must be successfully converted to KrisFlyer miles by 27 December 2020, 2359 hours (GMT+8) in order to qualify for the bonus miles.

Is there a maximum number of bonus miles I can earn from the KrisFlyer bonus miles conversion campaign?
No, there is no cap to the bonus miles you can earn from this campaign. 

How do I qualify to earn bonus miles for the KrisFlyer bonus miles conversion campaign?
All KrisFlyer members are eligible for the KrisFlyer bonus miles conversion campaign.  Simply convert your bank reward points from one of KrisFlyer’s participating bank partners to KrisFlyer or KrisPay miles during the campaign period.

15% bonus KrisFlyer miles* will be awarded for every eligible bank reward points conversion, from a minimum block of 10,000 KrisFlyer miles converted or for every KrisPay miles conversion transaction successfully completed during the campaign period.  

*Earn up to 20% bonus KrisFlyer miles for selected banks in Brunei, Hong Kong and Indonesia. Please refer to the list of participating banks for the percentage of bonus miles you will be entitled to.

What are the channels for conversion of bank reward points to KrisFlyer miles?  Can I convert my bank reward points to KrisFlyer miles via the Kris+ app to enjoy bonus miles?
You may convert bank reward points to KrisFlyer miles from your bank rewards platform.  In addition, DBS Singapore and UOB Singapore reward points can also be converted via the Kris+ app to enjoy bonus KrisFlyer miles.

I am a KrisFlyer co-brand credit/debit card cardholder and KrisFlyer miles earned from my card spend is automatically credited to my KrisFlyer account on a monthly basis. Do I qualify for this campaign?
The KrisFlyer bonus miles conversion campaign is only applicable for the conversion of participating bank reward points to KrisFlyer or KrisPay miles.

I am new to the KrisFlyer programme. Can I still participate in this campaign?
All KrisFlyer members are eligible to participate in the campaign. Simply sign up for a KrisFlyer membership account and convert your bank reward points to KrisFlyer miles by 27 December 2020  to earn the bonus miles.  Click here to sign up for KrisFlyer and start earning miles today.

My KrisFlyer miles conversion transaction was reversed after the end of the campaign. Will my bonus miles be reversed?
Any reversals made during or after the campaign period will also result in the reversal of the bonus miles originally credited from the conversion. 

Do I have to convert my bank reward points to KrisFlyer miles in the same transaction to qualify? Will I be able to combine multiple bank partner reward points conversions to make up blocks of 10,000 KrisFlyer miles to qualify for this campaign?
To be eligible for bonus miles, your bank reward points must be converted in minimum blocks of 10,000 KrisFlyer miles in a single transaction. Combining multiple conversion transactions of bank reward points from different bank partners to meet the 10,000 KrisFlyer miles minimum requirement will not be eligible to earn bonus miles for this campaign.

Converting multiple transactions of at least 10,000 miles each will earn you bonus miles for every qualifying transaction.

I converted 10,000 KrisFlyer miles from Bank A reward points and 5,000 KrisFlyer miles from Bank B reward points.  What is the total bonus I will get?
You will earn a 15% bonus from the block of 10,000 miles converted from Bank A i.e. 1,500 bonus KrisFlyer miles. The block of 5,000 miles converted from Bank B does not meet the minimum 10,000 KrisFlyer miles conversion threshold to qualify for bonus miles in this campaign.

When will the bonus KrisFlyer miles be credited to my account?
Crediting of bonus miles will follow the individual bank partners’ schedules for crediting of base miles.

Which are the participating banks in the different countries?
Please see the list of participating banks in the different countries here. 

How long are the KrisFlyer miles valid for?
KrisFlyer miles are valid for 3 years.

Which are the participating bank partners in the Kris+ app for the KrisFlyer bonus miles conversion campaign?
The participating banks that have enabled the conversion of bank reward points to KrisFlyer miles through the Kris+ App are DBS (Singapore) and UOB (Singapore). During the campaign period, all conversions of DBS / UOB reward points via the Kris+ app will also earn you bonus miles.

For more information on conversion of bank reward points to KrisFlyer through the Kris+ app, please refer here.

How do I transfer the KrisPay miles converted from Bank Rewards Points through the Kris+ app to my KrisFlyer account?
All miles converted via Kris+ app are in the form of KrisPay miles. To transfer the KrisPay miles converted from bank reward points to your KrisFlyer account, simply tap on the “Transfer to KrisFlyer” button shown in the Transfer Confirmation screen or Transaction Details screen.

Bank Rewards Points can only be converted and transferred to your KrisFlyer account in their entirety. If you have already redeemed some of the KrisPay miles converted from Bank Rewards Points, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Do I have to convert a minimum of 10,000 KrisPay miles to receive the bonus miles?
No, you will receive bonus miles when you make a conversion meeting the existing minimum blocks of bank reward points for Kris+’s bank partners.

How many KrisPay miles can I get when converting my DBS or UOB rewards points through the Kris+ app?
During the campaign period, 100 DBS Points can be converted to 196 KrisPay miles and 1,000 UNI$ can be converted to 1,955 KrisPay miles.

KrisPay miles can also be transferred to your KrisFlyer account (1 KrisPay mile = 1 KrisFlyer mile) within 7 days of the conversion transaction.